FREQUENTLY ASKED QUESTIONS

To have Cart2Curb drive to your favourite store, pick and pack your order (while you watch with LiveCart, if you want) always costs only $10 plus 5% of the order value (eg. a $100 order would come to $115 with Cart 2 Curb – cheaper than taking a cab, and your time is worth so much more!).  Also, unlike the big guys, you always get the true cost of the goods when ordering through us. That means all sale/discount/promotional prices, a picture of the receipt when your order is completed and LiveCart is included with all orders!  No surprises or markups and the stores we shop from get paid upfront so you can stay home and support local business!

We have a list of preferred partner stores here and it is constantly growing, however you can shop from almost any store in the Kitchener/Waterloo/Cambridge/Guelph region and we deliver in the same area. Once you’ve placed your order we will confirm your order details and shopper availability so that we can deliver within our 2 hour window. We aim to bring every store to your door!

Yes! Each additional stop/store is $5 and you can add as many as you like (we’ll ensure the distance isn’t too far when we accept your order) to get all your errands done at once!

We accept credit/debit at the door, Interac e-transfer, secure online credit card payment (invoice to your email), and exact cash (shoppers don’t carry change). We prefer contactless payment but you tell us what works best for you.

We will accept orders up to 30 minutes before a store closes, and deliver to homes up to an hour after close. Essentially, if they’re open, we’re still shopping. As well, you can book your shopping out days in advance if you want to secure your preferred delivery time.

Yes! With LiveCart you can make changes throughout the shopping experience by letting your shopper know as they go! Even if you don’t use LiveCart as long as you let us know before we checkout at the store we can likely change your order to suit. Once it’s paid for and on the way to you, you’ll get a picture of the itemized final receipt. You only pay for the items that were available so there’s never any surprises!

Once we’ve received your order we will ask if you want to watch your shopping with LiveCart (it’s optional but included at no charge!). If you want to participate we will send you a link to join a secure video call using the software of your choosing (Zoom, Google Meet, Skype, FaceTime, etc) and you can hop on/hop off the call at your leisure from your computer or smartphone. The shopper will have earbud headphones in and can be communicated with in real-time to make adjustments to your order, add/substitute items, see the goods on video, check expiry dates or ask questions about any aspect of the shopping as it happens!

Our drivers are always masked for all aspects of the shopping and home delivery. Additionally, we use hand sanitizer upon leaving the store and keep the handling of your goods to a minimum. When we arrive, we have a number of contactless order dropoff and payment methods you can use at your discretion.